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Right of withdrawal for consumer
(A consumer is any natural person for the purpose of a legal transaction, who
essentially cannot be counted as part of their business or self-employed
professional activity).
Information on revocation
Right of revocation
You have the right within 14 days without giving reasons to revoke this contract.
revocation.
The withdrawal period is 14 days from the date
- on which you, or a third party other than the carrier and indicated by you, have taken
has taken possession of the goods, provided that you have ordered one or more goods under a
single order and they are or have been uniformly delivered;
- on which you, or a third party designated by you, who is not the carrier, has taken
last goods have taken possession, to the extent that you have ordered one or more goods under
a single order and they will be or have been uniformly delivered;
To exercise your right of withdrawal, you must inform us of your
decision to withdraw from this contract, this can be done by email: info@denizza.com. For this purpose, you may use the attached model form for
revocation, which, however, is not mandatory.
For compliance with the withdrawal period, it is sufficient that you have received the message
about exercising the right of withdrawal before the expiration of the
withdrawal period.
Consequences of withdrawal
If you revoke this agreement, we will have to pay you all payments we
received from you, including delivery costs (with the exception of additional costs
resulting from your choice of a type of delivery other than the type of standard delivery offered by us
cheapest type of standard delivery offered by us), immediately and at the latest
refunded within 14 days from the day that the notice of your withdrawal is received by
has been received by us. For this refund we will use the same means of payment
that you set up with the original transaction, unless you have expressly agreed otherwise; in no
agreed otherwise; in no case will this refund involve additional costs for
you.
We may refuse refunds until we have received the returned goods back
received, or until you have demonstrated that the goods were sent to you,
whichever comes first.
You must return the goods immediately and in any case no later than 14 days after the
date on which you informed us of your revocation of this contract, return them to
return or surrender the goods to us. The deadline is met if you return the goods before
the deadline of 2 weeks.
You bear the direct costs of returning the goods.
You only have to pay for the loss of value of the goods if this
loss of value is due to unnecessary handling by you and this after
verification of the nature, properties and functioning of the goods.
Reasons for exclusion and lapse
The right of withdrawal does not exist for contracts
- for the supply of goods that are not prefabricated and for their production
on the basis of an individual choice or by the decision of the consumer which is
is decisive or is clearly tailored to the personal needs of the
consumer;
- for the supply of goods that are liable to spoil quickly or whose
best-before date is quickly expired;
- for the delivery of alcoholic beverages, the price of which has been
agreed upon in the contract, and which cannot be
can be delivered and their current value depends on fluctuations in the market
depends on market fluctuations over which the entrepreneur has no control;
- for the delivery of newspapers, periodicals or magazines, with the exception of
subscriptions.
The right of withdrawal expires early for contracts
- the delivery of sealed goods which for health or
hygienic reasons are not suitable for return if their seal has been
delivery has been removed;
- for the delivery of goods which, after delivery, because of their
nature were inseparably mixed with other goods;
- for the delivery of audio and video recordings and computer software in a
sealed package, if the seal was removed after delivery.
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Example of a Cancellation Form
Please contact us at the following email address before returning any goods: info@denizza.com
The return address on our packages is not our official return address. Upon request, you will receive our return address via email.
If you wish to cancel the contract, please complete this form and send it via email.
I/we () hereby revoke the contract concluded by me/us () for the purchase of the following goods ()/for the provision of the following service ()
Ordered on () ____________ / received on () __________________
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is submitted in paper form)
Date
(*) Cross out what does not apply.
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